GDPR-compliant

At chucklingchakras.shop, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the terms outlined below. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or business changes. Any updates will be posted on this page, with the "Effective Date" adjusted accordingly. We encourage you to check this page regularly.

2. What Information We Collect

We collect personal data to process orders, improve our services, and personalise your experience. The type of data collected depends on how you interact with us.

Information You Provide Directly

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing/shipping address, payment details.
  • Account Data: Username, password, and security preferences.
  • Shopping Activity: Items viewed, added to cart, or saved to wishlist.

Information Collected Automatically

  • Usage Data: IP address, device type, browser details, and how you interact with our website.
  • Cookies & Tracking Data: Information about browsing behaviour and preferences (see Section 8 on Cookies).

3. Legal Basis for Data Processing

Under UK GDPR, we must have a lawful basis for processing your data. We rely on the following:

  • Contractual Necessity – To process orders, payments, and deliver purchases.
  • Legitimate Interests – To improve our website, personalise content, and prevent fraud.
  • Legal Obligation – To comply with UK laws (e.g., tax regulations).
  • Consent – For email marketing or optional data collection (you can withdraw consent anytime).

4. How We Use Your Information

We use your data to:

  • Process and fulfil orders (including payments and delivery).
  • Improve our website and personalise your experience.
  • Send marketing emails (only if you've opted in).
  • Prevent fraud and ensure security.
  • Comply with legal and regulatory obligations.

5. How We Share Your Information

We do not sell your personal data. However, we may share it with trusted third parties, such as:

  • Payment processors (to securely process transactions).
  • Delivery services (to send your order to the right address).
  • Marketing platforms (only if you've consented to marketing emails).
  • Legal authorities (if required to comply with UK law).

If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved under UK GDPR.

6. Your Rights Under UK GDPR

You have rights over your personal data, including the right to:

  • Access – Request a copy of the personal data we hold about you.
  • Rectification – Correct any inaccurate or incomplete information.
  • Erasure ("Right to be Forgotten") – Request deletion of your data (subject to legal requirements).
  • Data Portability – Request your data in a structured format for reuse.
  • Object to Processing – Opt out of direct marketing or certain types of data use.
  • Restrict Processing – Request limited use of your data under certain conditions.

To exercise any of these rights, email us at info@chucklingchakras.shop.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data rights have been violated:
🔗 www.ico.org.uk

7. How Long We Keep Your Data

We only keep your data as long as necessary for:

  • Fulfilling orders and customer service.
  • Legal and accounting purposes (e.g., tax records for six years).
  • Marketing (until you withdraw consent).

After this, your data is securely deleted.

8. Cookies & Tracking Technologies

We use cookies to:

  • Improve site functionality.
  • Remember your shopping preferences.
  • Analyse website traffic for improvements.

You can manage or disable cookies in your browser settings.

For more details, see our Cookie Policy.

9. Automated Decision-Making

We do not use fully automated decision-making that significantly affects you (e.g., profiling). However, we may use automated fraud detection systems to protect against unauthorised transactions.

10. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect their data. If you believe we have collected a child’s data, please contact us for removal.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, we're happy to help!

📍 Address:
chucklingchakras.shop
5a Fore Street, Budleigh Salterton, EX9 6NG, United Kingdom

📧 Email: info@chucklingchakras.shop
📞 Phone: 01404 234273

Get in Touch