Complaints Process

Complaints Process Policy

1. Introduction

At chucklingchakras.shop, we are committed to providing high-quality products and services. However, we understand that there may be occasions when our customers are not entirely satisfied. This Complaints Process Policy outlines how you can raise a complaint and how we will handle it, in compliance with UK law.

2. How to Make a Complaint

If you have a complaint about our products or services, please contact us through one of the following methods:

  • Email: info@chucklingchakras.shop​
  • Telephone: 01404 234273​
  • Postal Address: chucklingchakras.shop 5a Fore Street Budleigh Salterton EX9 6NG United Kingdom​

3. Information to Provide

To help us address your complaint efficiently, please include the following information:

  • Your full name and contact details​
  • A clear description of your complaint​
  • Relevant order numbers or product details​
  • Any supporting documents or photographs​

4. Our Complaints Handling Procedure

Upon receiving your complaint, we will:

  • Acknowledge Receipt: We aim to acknowledge your complaint within five working days.​
  • Investigation: Conduct a thorough investigation into the issues raised.​
  • Response: Provide a written response detailing our findings and any proposed actions within 28 days of receiving all necessary information.​

5. External Resolution

If you are not satisfied with our response, you may seek external resolution through the following avenues:

  • Alternative Dispute Resolution (ADR): We are willing to engage in ADR procedures with a recognised provider.​
  • Trading Standards: Contact your local Trading Standards office for guidance.​
  • Citizens Advice: For free, confidential advice, visit the Citizens Advice website or call their consumer helpline.​citizensadvice.org.uk

6. Confidentiality and Data Protection

All complaints will be handled in accordance with our Privacy Policy and the UK General Data Protection Regulation (GDPR). Your personal information will be used solely for addressing your complaint and will be stored securely.

7. Policy Updates

We may update this Complaints Process Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

8. Contact Us

If you have any questions about this policy or wish to make a complaint, please contact us using the details provided above.

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